The Transport Committee has launched an inquiry into the Government’s motoring agencies. The purpose of the inquiry is to look at the user experience when interacting with them and make recommendations for improvements.
The Committee is particularly interested in how the Government provides the following services:
These services are currently provided by four agencies, the Driver and Vehicle Licensing Agency (DVLA), the Driving Standards Agency (DSA), the Vehicle and Operator Services Agency (VOSA) and the Vehicle Certification Agency (VCA).
The DSA and VOSA are in the process of being merged to form the new Driver and Vehicle Standards Agency (DVSA) from April 2014.
The Committee would like to know:
Louise Ellman, chair of the House of Commons Transport Committee said: “We want to hear what users think about the way these services are provided, so that we can make recommendations for improvement.”
The deadline for written submissions is Monday, February 24 and written submissions should be sent via the Transport Committee inquiry page.
Posted on: 14.01.2014