Descartes Systems Group launched its advanced home delivery solutions to UK retailers at the Omni-Channel Retailing / Home Delivery Summit on 15 October. The solution is now being deployed by leading retailers across the globe, including deployments in Australia, South Korea, the United Kingdom and the United States of America. Retailers on the forefront of home delivery innovation, including Restoration Hardware, have adopted the solution to help provide differentiated customer service and improved top and bottom line performance in general merchandise, furniture, electronics, grocery and home improvement markets.
Descartes' home delivery solution is built on an integrated and modular architecture comprised of the following:
- Descartes Reservations™ for delivery appointment scheduling;
- Descartes Route Planner™ for route optimisation, dispatch and tracking;
- Descartes Mobile™ for wireless communications and mobile applications; and
- Descartes Notifications™ for automated call-outs.
Descartes Route Planner is unique in that it supports same- and next-day delivery, tight delivery time windows and "white glove" services planning for consumers, while offering retailers "profitable choice" home delivery options. "Profitable choice" allows retailers to increase their revenue through premium delivery windows and value-added services, while reducing costs by offering delivery options that reduce delivery route mileage. The solution includes real-time delivery appointment scheduling, route optimisation and execution, mobile applications and notification services, and is available in cloud-based or on-premise configurations.
"Home delivery success for retailers starts when the order is taken," said Chris Jones, EVP Marketing and Services at Descartes. "Because our home delivery solution schedules appointments in real-time at the point of order and evaluates the profit of potential delivery choices, we can provide retailers the ability to offer better customer service, increase their revenue and cut their delivery costs."
Descartes' home delivery solution is being deployed globally and is available in multiple languages. It supports map technology such as Here, Google, Yahoo and Baidu, and a variety of mobile device operating systems such as Android and Microsoft.
Descartes demonstrated the advanced home delivery solutions to leading retailers in the UK at the Omni-Channel Retailing/Home Delivery Summit that took place in London, UK, on October 15th, 2013.