How to create a "Customer Facing" supply chain

Posted by AndrewT on 9th Apr 2015

Descartes to Present on Creating “Customer Facing” Supply Chains at Home Delivery World 2015 Descartes will present at Home Delivery World 2015 on how retailers can create “customer facing” supply chains to achieve competitive differentiation, revenue growth and cost management. In addition, Descartes will showcase its advanced solution for managing home deliveries - from appointment booking while ordering through post-delivery performance assessment. “Companies are increasingly recognising that an efficient and transparent supply chain is a source of significant competitive differentiation,” said Chris Jones, Executive VP Marketing & Services at Descartes. “Companies can now expose their supply chains directly to their customers with capabilities that are intended to benefit the customer as well as themselves.  This is what we term the “customer facing” supply chain.” As a global leader in providing solutions focused on improving the productivity, performance and security of logistics-intensive businesses, Descartes’ customers benefit from optimised supply chain processes and operations that enhance the customer experience for home delivery, click-and-collect and omni-channel sales. Descartes’ route planning & optimisation, delivery execution and mobile ‘last mile of delivery’ applications enable retailers, brands and logistics operators to deliver the optimal customer experience with reduced costs and increased sales. Chris Jones is presenting Descartes’ views on the Customer Facing Supply Chain at 11:40 and 14:40, 28th April, Home Delivery World Europe Stream A. He will also present on the Last Mile of Delivery at 12:00, 29th April, Home Delivery World Stream B. Descartes will also demonstrate its solutions for creating customer facing supply chains and discussing customer success stories during the Home Delivery World 2015 event at Stand 14.